Top 5 Qualities of a Successful Call Center Agent

top qualities of a call center agent

Top 5 Qualities of a Successful Call Center Agent   Call center agents or virtual office agents are the human element of your brand that create a lasting impression and contribute to the lifelong value of your clients. Simply put, they are the main determining factor of whether a customer will continue conducting business with your organization. And with the … Read More

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Does an Answering Service Cost More Than Hiring On-Site Staff

Irrespective of the size your company, ensuring that your clients can contact you whenever they need your services is very important. For start up businesses, it is easy to stay on top of incoming calls yourself or with your staff. However, as business grows, the demands for running the company can leave you with less and less time to dedicate … Read More

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Order Taking Services

order processing fulfillment

We have all ordered items for home delivery, but have you ever wondered how the ordering taking system works? It is for not only food such as pizza? Many things can be processed in this way. For example, processing mail orders, placing newspaper and television advertisements, ordering heating oil delivery, booking train or plane tickets, and ordering concert tickets can … Read More

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Voice Mail may be Hurting your Business

24 hour Answering service | S.F. Bay Area

Always Available It’s hard to run a business and still be available for customers’ calls around the clock. Your phone is the front door to your business and first impressions count. Sending customers to voice mail when they call could be costing your business big time. Having a live person answering your phone makes all the difference in the world … Read More

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Holiday Answering Service

Holiday Answering Service

We all look forward to any Holiday or time away from work.  Time to relax, recharge the batteries and prepare for the year ahead. But what about the customers?  Who’s going to answer their phone calls?  Maybe not as many but they still come through.  This is where Call24 Communications, Inc. phone answering service comes to the rescue while you and your … Read More

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Medical Answering Service Requirements

Here are five things every medical office should look for in the right medical answering service: 1. A Highly Trained, Professional Staff Your medical office takes calls day and night because a medical emergency could happen at any time. If you’re unavailable, you want to know that a trusted, professional staff that understands the nature of your business is handling … Read More

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Robots are Coming

Live Answering Call Center Services

Live Answering Service or do you want your customers to talk to robot? https://consumerist.com/2016/06/21/as-expected-robots-are-taking-over-call-center-jobs/ Instead of talking to customer service representatives who adhere to scripts in a robotic manner, soon we might be talking and chatting with customer service employees that are actual robots.

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Solutions for Property Managers

 Multiple options for your multiple properties. Property Managers manage multiple properties in multiple locations and it’s your job to take care of the people who occupy these…but you can’t be everywhere all the time. At Call24, we understand your property management business requires you to wear many hats and you play a major role in making sure things get done. What … Read More

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3 Myths Businesses Believe About Answering Services

Today I’d like to talk to you about some of the reasons that may be holding you back from hiring an answering service. With any service, there are myths that tend to circulate, placing a seed of doubt in those who have never used that type of service. When I speak to those who are considering an answering services, some … Read More

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Why Doctors Need Quality Answering Services

I have covered many reasons why an answering service can be an excellent investment for the small business owner, but small business owners aren’t the only ones who can benefit greatly from an answering service. I have found many of my clients who are involved in the medical profession have told me what a difference using my service creates for … Read More

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