Here are five things every medical office should look for in the right medical answering service: 1. A Highly Trained, Professional Staff Your medical office takes calls day and night because a medical emergency could happen at any time. If you’re unavailable, you want to know that a trusted, professional staff that understands the nature of your business is handling … Read More
Robots are Coming
Live Answering Service or do you want your customers to talk to robot? https://consumerist.com/2016/06/21/as-expected-robots-are-taking-over-call-center-jobs/ Instead of talking to customer service representatives who adhere to scripts in a robotic manner, soon we might be talking and chatting with customer service employees that are actual robots.
Solutions for Property Managers
Multiple options for your multiple properties. Property Managers manage multiple properties in multiple locations and it’s your job to take care of the people who occupy these…but you can’t be everywhere all the time. At Call24, we understand your property management business requires you to wear many hats and you play a major role in making sure things get done. What … Read More
3 Myths Businesses Believe About Answering Services
Today I’d like to talk to you about some of the reasons that may be holding you back from hiring an answering service. With any service, there are myths that tend to circulate, placing a seed of doubt in those who have never used that type of service. When I speak to those who are considering an answering services, some … Read More
Why Doctors Need Quality Answering Services
I have covered many reasons why an answering service can be an excellent investment for the small business owner, but small business owners aren’t the only ones who can benefit greatly from an answering service. I have found many of my clients who are involved in the medical profession have told me what a difference using my service creates for … Read More
Why Your Business Needs an Answering Service
I am asked quite often why a small business would need an answering service. There are several reasons that an answering service is a good investment, regardless of the size of business you currently have. Time Saving When you are running a business, manpower is very limited. Having to run around and do everything yourself, including answering random calls, appointment … Read More
What is a Good Employee at an Answering Service Company?
The word “answering service” often brings images of a smoke-filled room with a line of the old cord boards in it. Sitting in front of the cord boards are operators who are very rude and don’t want to be bothered with answering the questions of the caller or indeed, being there at all! Times have changed. There are no more … Read More
Controlling Callers’ Expectations
Controlling a caller’s expectation makes all the difference in the world when it comes to happy callers. Happy callers will make happy clients. What do I mean when I say “Controlling the caller’s expectations?” A call center representative is trained to handle each call as it comes in. No matter how well we are trained we are not part of … Read More
Secure Messaging in the Medical Field
With the explosion and acceptance of “texting,” doctors have streamlined their communications with their answering services by using texting as a way to receive urgent messages. Secure Messaging and Texting saves the doctor time, both with the receiving the message and not having to write the entire message because they have the details of the emergency at their fingertips. As … Read More
The First of Its Kind: Texting the Dr.
I received what I thought was a very simple service request from a doctor a few months back. The doctor was requesting a group of phone numbers that other doctors could dial direct to reach the on call doctor for specific hospital for new admissions. The doctor did not want to use his cell phone because the on-call doctor rotates. … Read More