I am asked quite often why a small business would need an answering service. There are several reasons that an answering service is a good investment, regardless of the size of business you currently have. Time Saving When you are running a business, manpower is very limited. Having to run around and do everything yourself, including answering random calls, appointment … Read More
What is a Good Employee at an Answering Service Company?
The word “answering service” often brings images of a smoke-filled room with a line of the old cord boards in it. Sitting in front of the cord boards are operators who are very rude and don’t want to be bothered with answering the questions of the caller or indeed, being there at all! Times have changed. There are no more … Read More
Controlling Callers’ Expectations
Controlling a caller’s expectation makes all the difference in the world when it comes to happy callers. Happy callers will make happy clients. What do I mean when I say “Controlling the caller’s expectations?” A call center representative is trained to handle each call as it comes in. No matter how well we are trained we are not part of … Read More
Secure Messaging in the Medical Field
With the explosion and acceptance of “texting,” doctors have streamlined their communications with their answering services by using texting as a way to receive urgent messages. Secure Messaging and Texting saves the doctor time, both with the receiving the message and not having to write the entire message because they have the details of the emergency at their fingertips. As … Read More
The First of Its Kind: Texting the Dr.
I received what I thought was a very simple service request from a doctor a few months back. The doctor was requesting a group of phone numbers that other doctors could dial direct to reach the on call doctor for specific hospital for new admissions. The doctor did not want to use his cell phone because the on-call doctor rotates. … Read More
FAQs of a 24-Hour Answering Service
How do you know that you are answering our phones and not somebody else’s phone? Each client is given their own unique phone number. This number is a “Direct Inward Dial” number, otherwise known as a D.I.D. number. These numbers do not truly have dial tone but can receive calls on them. In large offices with many employees, they utilize … Read More
Family Owned and Run Business in Pleasant Hill: Call24’s History
Call 24 Communications is a Family Owned business and started over 35 years ago. We began in a small converted house in downtown Walnut Creek, which is now the Fremont Bank building. Our family moved from Ohio, the buckeye state, in 1976. Call 24 was started a year later in 1977. We knew we had chosen the correct location for … Read More