When The Holidays are Just Too Much

24 hour phone answering service

 Around the holidays, it’s easy to become stressed and overwhelmed.  Psychology Today offered some suggestions that may help you stay merry and bright, no matter what the season brings.  Don’t lose sight of what makes you happy.  It is easy to become obsessed with everything being perfect.  If you find yourself snapping because the shopper next to you got the last one, … Read More

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Controlling Callers’ Expectations

24/7 Answering Service and Call Center

Controlling a caller’s expectation makes all the difference in the world when it comes to happy callers.  Happy callers will make happy clients. What do I mean when I say “Controlling the caller’s expectations?”  A call center representative is trained to handle each call as it comes in.  No matter how well we are trained we are not part of … Read More

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