Frequently Asked Questions

Your existing business number can be manually call forwarded to your number at Call24 or you can use the “delay call forwarding feature.” Delay call forwarding makes Call 24 a 24/7 back up to your office staff.
Service Set Up normally takes about 24 to 48 hours. Faster set up can be done if needed.
Call24 requests a Contract that is month to month. We do require 30 days notice of cancellation.
The bills can be paid by check or by credit card. The credit card can be automatically debited each month. Another option, you can receive the bill then call us and tell us to charge the card once you are satisfied with the current charges.
We are here 24/7 365 days a year. We have a robust back up plan including phone lines, battery back up and generator to keep the lights on in case of any unforeseen outage.
Your messages can be delivered to you in several forms including e-mail, text, fax or verbally.
No special equipment is needed. The only requirement is that your phone line have a call forwarding feature.
We have several account managers and 2 supervisors on to help with account changes.
Training is an on going process at Call24.
We tell all of our clients, once you call forward the line to Call 24, test dial your business number as you are one of your clients and make sure you get everything is working.
We provide you all of your messages as they come in. Addition reporting can be done. The cost is a dependent on the complexity of the report.
The toll free number simply needs to be “terminated” on the line that Call 24 assigns to you.
Yes. There is a charge for this we will discuss with each client’s individual needs.