Around the holidays, it’s easy to become stressed and overwhelmed. Psychology Today offered some suggestions that may help you stay merry and bright, no matter what the season brings. Don’t lose sight of what makes you happy. It is easy to become...
Controlling a caller’s expectation makes all the difference in the world when it comes to happy callers. Happy callers will make happy clients. What do I mean when I say “Controlling the caller’s expectations?” A call center representative is trained to handle each...
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